Here at Male Power, you matter! Our main goal is to make reaching out to us as easy as possible. Whether you’re contacting us to ask questions or exchange an item, the process should be simple and painless. Below you will find everything you need to know about male power returns, shipping and delivery. If you have any questions, please do not hesitate to contact us!
*****Unfortunately we are unable to accept orders going to Australia due to a temporary suspension of shipping by USPS caused by Covid. As soon as the suspension lifts we will ship there again. Learn more here.
- We strive to ship all orders within 24 hours on normal business days, with the exclusion of weekends and shipping holidays.
- All orders are shipped before 5:00pm Eastern Standard Time with the exception of holidays, in which case your order will ship on the next business day.
- All orders received after 5:00pm are shipped the next business day.
- Our normal business hours are Monday through Friday, 8:30am-5:30pm Eastern Standard Time.
- We ship from Long Island, NY via U.S. Postal Service and most domestic packages should be delivered in 3-5 days.
- Free shipping is offered for all domestic orders of $29.95 or more.
- By selecting this option, your order will be received in approximately 2-5 business days depending on your location within the US.
- International shipments are sent via the U.S. Postal Service and most packages should be delivered in 2-16 days, depending on the country.
- All merchandise shipped from malepower.com is packed in nondescript pouches or boxes, and the return address reads as MP Apparel.
Returns & Exchanges
- If you are unhappy with your purchase for any reason, please shoot us a note and we will gladly accept returns or exchanges within 30 days of purchase.
- Exchanges are always free, and returns will be refunded in the original method of payment upon our receipt of the return.
- All male power returns must be sent back in their original packaging.
- For obvious reasons we cannot accept returns for washed or worn items.
- If you received free shipping for a $29.95 minimum order and your return causes your order to drop below the $29.95 minimum; a $10.95 shipping fee will be deducted from your refund.
- To initiate an exchange or a return, please send an email to [email protected] that includes your name, order number and reason for return.
- We offer free return postage for U.S. orders.
- Return postage is not provided for international orders (including Canada).